El Paso Auto Glass Co. ("we," "us," or "our") provides auto glass repair and replacement services to customers in the El Paso, Texas metropolitan area. This Privacy Policy describes how we collect, use, and protect information you provide when using our website at elpasoautoglassco.com.
By using this website or submitting a quote request, you agree to the practices described in this policy. If you have questions, contact us at (915) 268-1455.
Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you visit the site.
Information you provide directly — When you submit a quote request form, we collect your name, phone number, email address, and the description of damage you provide. This information is used solely to respond to your request and schedule your service.
Information collected automatically — Like most websites, our site may collect standard server log data including your IP address, browser type, referring URL, and pages visited. This data is used in aggregate form to understand how visitors use the site and is not linked to personally identifiable information.
How We Use Your Information
- To contact you in response to your quote request and schedule your service appointment
- To follow up regarding your service inquiry if you have not been reached
- To improve the content and functionality of our website based on aggregate usage patterns
- To comply with legal obligations where applicable
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Information submitted through quote forms is used only to respond to and carry out the service you requested.
Cookies and Tracking Technologies
Our website may use cookies — small text files stored in your browser — to remember preferences and analyze site traffic. Most browsers allow you to control cookie settings. Disabling cookies may affect some site functionality, but the core content of this site will remain accessible without cookies.
We may use third-party analytics tools (such as Google Analytics) to understand aggregate website traffic and usage. These tools operate under their own privacy policies. Data collected through these tools is anonymized and not tied to your personal identity by us.
Third-Party Services
This website does not integrate social media login, payment processors, or advertising networks that collect personal data. If we add such integrations in the future, this policy will be updated accordingly.
Links to external websites — such as local business directories or insurance company resources — are provided for your convenience. We are not responsible for the privacy practices of those external sites.
Data Security
We take reasonable precautions to protect the information you submit, including using HTTPS encryption for all data transmitted between your browser and our site. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security of transmitted data.
We retain quote request information only as long as necessary to provide the service you requested and for a reasonable follow-up period thereafter.
Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us so we can promptly delete it.
Your Choices
You may request that we delete any personal information you have submitted through our contact or quote forms by calling (915) 268-1455 or reaching us through our contact page. We will honor reasonable deletion requests that are not required to be retained for legal or business purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of this website after a policy update constitutes your acceptance of the revised terms.
Contact
If you have questions about this Privacy Policy or how your information is handled, contact us by phone at (915) 268-1455 or through the contact page on this website.
Questions? Call or Write Us.
We're happy to answer any questions about our privacy practices or how your information is handled.